Return & Refund Policy | Vixion Store

1. Eligibility for Returns

Items are eligible for return or exchange only if:

  • The item is unworn, unaltered, and in its original condition
  • All tags, labels, and packaging are intact
  • The request is made within the specified return period (7 days after delivery)
  • All protective films, warranty cards, and original packaging must be fully intact (removing protective films voids the return).
2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Items purchased on sale or clearance
  • Customized or special-order items
  • Items not in original condition or missing tags

3. Refund Process

Once your return is received and inspected:

  • You will be notified of approval or rejection of your refund
  • If approved, your refund will be processed via the original payment method or store credit
  • Refunds may take 3–5 working days to reflect
4. Exchange Policy

We offer exchanges for product defects or receiving the wrong item, subject to stock availability."

5. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with proof (images/video). We will resolve the issue as quickly as possible.

6. Shipping Costs
  • Return shipping costs covered by the customer unless the item is defective or incorrect
  • Original shipping charges are non-refundable
7. Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, orders cannot be cancelled.

8. Contact Us

For return or refund requests, please contact our support team via our official website or WhatsApp.